1.Who we are
LocalMapRanks (“we”, “us”) is a local rank tracking service at https://www.localmapranks.com, run by LocalMapRanks. This policy covers the website, the web app and the reports we produce. If you have questions about it, email hello@localmapranks.com.
2.Information we collect
We collect only what we need to run the service:
- Account details. Your name and email address, from Google sign-in or from the details you enter when you sign up. If you sign up with an email and password we store a salted, one-way hash of your password, never the password itself.
- Business data you add. The businesses you track (name, address, website, category, location), the keywords you choose, scan settings, and any team members you invite.
- Scan results. Where the businesses you track rank on Google Maps at each point of a scan, and the other public business listings that appear alongside them (name, rating, review count, address and website, as shown publicly by Google).
- Billing information. Payments are handled by Stripe. We receive your plan, payment status and a customer identifier from Stripe. We never see or store your full card number.
- Branding. If you use white-label reports, the logo, name, colour and contact line you upload.
- Technical data. Your IP address, browser type and the pages you use, recorded in server logs by our hosting provider so we can keep the service secure and working.
- Messages. Emails you send us, and the emails we send you about your account (verification, password reset, invitations, receipts and important service notices).
4.How we use information
- To provide the service: sign you in, run scans, store results, create reports and manage your plan and tokens.
- To process payments and prevent fraud and abuse, including misuse of free trial tokens.
- To keep the service secure, diagnose problems and improve it.
- To communicate with you about your account and respond to requests.
- To comply with legal obligations.
5.Legal bases (EEA and UK)
Where the GDPR or UK GDPR applies, we rely on: performing our contract with you (running your account and scans), our legitimate interests (security, fraud prevention, improving the service), legal obligations (tax and accounting records) and, where needed, your consent.
7.Team members in your account
Everyone you add to your account can see the businesses, scans and reports in it, and the account owner can see who belongs to it. Only the owner can change billing, branding and team members.
8.Google user data
When you sign in with Google we request only your basic profile: your name and email address. We use them solely to sign you in and create or find your account. We don't request access to your Gmail, Drive, Contacts, Calendar or any other Google data, and we don't use Google user data for advertising. Our use of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements.
9.Public search data
Scan results are built from publicly available Google search and map results. The other businesses that appear in your results are shown with the same public information Google displays. We don't collect private information about them.
10.How long we keep information
We keep your account and scan history while your account is open, so you can see trends over time. When you ask us to delete your account we delete your personal information and business data, except records we must keep for legal, tax or fraud-prevention reasons (such as payment records), which we keep for the period the law requires. Backups are overwritten on their normal schedule.
11.Security
We use HTTPS everywhere, hash passwords, restrict database access and keep customer data separated by account. No system is perfectly secure, so we can't guarantee absolute security, but we work to protect your information and will notify you of a breach where the law requires.
12.Your choices and rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you and get a copy;
- correct information that is wrong;
- delete your information;
- object to or restrict certain uses, and withdraw consent where we rely on it;
- port your data to another service;
- not be discriminated against for using these rights (California).
13.How to use your rights
Email hello@localmapranks.com from the address on your account. We will verify it's you and respond within the time the law allows (generally 30 to 45 days). You can also cancel your subscription, remove team members and delete businesses at any time from inside the app. If you are in the EEA or UK and are unhappy with our response you can complain to your local data protection authority.
14.Where information is processed
LocalMapRanks is operated from the United States and our providers process information there. If you use the service from outside the US, your information will be transferred to and processed in the US.
15.Children
The service is for businesses and is not directed to anyone under 18. We don't knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.
16.Changes to this policy
We may update this policy as the service changes. We will post the new version here with a new “last updated” date and, for material changes, tell account owners by email.
17.Contact us
Questions or requests: hello@localmapranks.com.
Questions about this page?
hello@localmapranks.com